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Our vast experience and long history of
housing refurbishment projects has continually proven to us that the
cornerstone of a successful contract is open, positive and effective
liaison between ourselves as working visitors and the resident/occupier
seeking to maintain their home.
At Mulalley and Company, we instil this
belief into all our project staff and to reinforce it we employ
designated Resident Liaison Officers to undertake these duties. These
Staff are full time employees undertaking no other role on the project.
Resident Liaison Officers are often from a
customer service focused background and their task is to organise our
access, ensure the prompt flow of information and to provide the
resident with an outlet for their opinions and an interface they can
trust. This provides both partners to the scheme i.e. the residents and
the Contractor with the support necessary to ensure the aims of each are
met and assists in the creation of a harmonious working relationship;
even for the most difficult projects.
 These
principles are supported by our award-winning comprehensive management
system for Resident Liaison, which forms part of our externally audited
ISO 9001 Quality Assurance Procedures. This system has been developed to
ensure that Resident Liaison is correctly and efficiently managed and
our high standards are applied across all of our projects.
Mulalley and Company are proud to be
Founder Associate Members of the Considerate Constructors Scheme. The
Scheme aims to encourage building and civil engineering Contractors to
carry out their operations in a safe and considerate manner, with due
regard to the local environment, occupiers and neighbours.
Our project teams have won 27 awards to
date and consistently score in the top percentage of participating
constructors. Click here to read the Considerate Constructors judges
comments on our award winning sites.
Please click
here 
to download a PDF
Press Release regarding the Queen's Award for Enterprise 2004,
awarded in recognition of our innovative Resident Liaison Management
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